Every Monday 10.00am to 1.30pm
we offer a Discrimination
Drop-In 
at our Barry Office 119,Broad Street,Barry, CF62 7TZ

This service is on a first come, first served basis. A further appointment may be needed if your issue is complex.

Every Thursday 11.30am to 3.00pm
we offer a Money Advice
Drop-In 
at our Cardiff Offices.

This service is on a first come, first served basis. A further appointment may be needed if your issue is complex.

Looking to Volunteer?

Email:–

adela.alonso@cacv.org.uk

to find out more about volunteering opportunities in the Citizens Advice Cardiff & Vale

Citizens Advice launches campaign to expose fraudsters

Scams-Awareness-Month_0

Action Fraud is supporting Scams Awareness Month – a national campaign launched by Citizens Advice to help people avoid falling prey to scams.

The campaign urges people to take three steps to avoid being ripped off – get advice, report them and tell others about it.

Research conducted by Citizens Advice finds fraudsters are using a variety of tactics to get people to part with their cash, with people losing an average of £2,500.

Scam methods include Vishing whereby scammers cold-call people in a bid to get their bank details, and offers of fake services, such as telling people their computer has a virus which they can fix remotely.

Investment scams carried the highest price tag, with people investing in fake diamonds or bogus stocks and shares losing of on average £20,000 each.

Spotting scams, a fraudster may:

  • Contact you out of the blue.
  • Make promises that sound too good to be true – if something sounds too good to be true it probably is.
  • Ask you to pay for something up-front – for example, they’ll ask you to pay a fee before you can claim a prize.
  • Ask you to make a quick decision by saying things like ‘if you don’t act now you’ll miss out’. This puts you under pressure and doesn’t give you time to think.
  • Be over-familiar and over-friendly with you.
  • Tell you an offer has to be kept secret.
  • Ask for your bank account details. Never give your bank details to people you don’t know, especially people you meet online.
  • Give a mobile number or PO Box number as the contact for their  company- these are easy to close and difficult to trace. It may be a sign that the company doesn’t exist or isn’t legitimate. Check out the company’s details with Companies House or look on the internet for more details about them.

If you think something might be a scam, don’t reply – then throw it away, delete it or hang up and get further advice.

Find out more about Scams Awareness Month and how you can take part.

Please note that Action Fraud is not responsible for the content of external websites.

To report a fraud and receive a police crime reference number, call Action Fraud on 0300 123 2040 or use our online fraud reporting tool.

Sign up for free to Action Fraud Alert to receive direct, verified, accurate information about scams and fraud in your area by email, recorded voice and text message

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Barry Out-Reaches

Gladstone Road

Barry

CF63 1NH

Mon  09.30am – 12.30pm

Coastlands Family Church

Tennyson Road

Barry

CF62 9TN

Thursday 4.30 pm – 6.00 pm

Outreach Service

Western Vale Integrated Children’s Centre

Station Road

Llantwit Major

CF61 1ST

Mon 9.30am – 11.30am \ 12.00 – 13.00pm

Penarth Outreach Service

West House,

Stanwell Road,

Penarth

Thurs 9.30am – 11.30am Re-Opens 12.00pm – 13.00pm

Citizens Advice Bureau

The Gathering Place

The Hive

St Athan

By Appointment Call 01446 – 733924

 

Cardiff Out-Reaches

Cardiff Community Housing,

Callaghan House,

Meteor Street,

Adamsdown,

Cardiff

CF24 0HE

Mondays  10 am – 1 pm

Community Centre,

Loudoun Square,

Butetown,

Cardiff

CF10 5HW

Wednesday  10 am – 1 pm

Ely & Caerau Community Hub,(Jasmine Enterprise Centre)

Cowbridge Road West

Ely,

Cardiff

CF5 5BQ

Monday            1 pm – 3 pm

Tuesday            9 am – 1 pm

Thursday           10 am – 1 pm

Fairwater Hub

Doyle Avenue

Fairwater

Cardiff

CF5 3HU

Wednesdasy            10  am – 1pm

Tuesday            9 am – 1 pm

Thursday           10 am – 1 pm

Grangetown 

Grangetown Hub

Havelock Place,

Cardiff

CF11 6PA

Tuesday            10 am – 1 pm

Wednesday        2 pm – 5 pm

Roundwood,

Llanedeyrn

Cardiff

CF23 9PN

Friday      10am-1pm

Library Learning & Community Centre,

Countisbury Avenue

Llanrumney

CF3 5NQ

Wednesday  10 am – 1 pm

South Riverside Community Centre,

Brunel St,

Riverside,

Cardiff.

CF11 6ES

Monday   10 am  – 1 pm

Rumney Hub

Llanstephan Road,

Rumney

Cardiff

CF3 3JA

Wednesday     2 pm  – 4.30 pm

Cloughmore Medical Centre,

19 South Park Rd,

Splott,

Cardiff

CF24 2LU

Monday   2 pm  – 4 pm

Oasis,

69b Splott Rd,

Splott

CF24 2BW

Wednesday  10 am – 1 pm

27-29 Splott Rd,

Splott,

Cardiff.

CF24 2BZ

Thursday   10am – 1 pm

The Library,

30 Crickhowell Road

St Mellons

CF3   0EF

Monday       10 am – 1 pm

 

Concourse,

UHW,

Heath Park,

Cardiff

CF14 4XW

Thursday    10 am – 1 pm

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